Shipping & Returns

PLEASE NOTE

Air bubbles, light veining and imperfections are characteristics of concrete and are NOT considered a fault. Due to the handmade nature of all products no two items are identical. Photos are an indication only of the product that you will receive and may not be exactly as pictured. Marbled products will vary in colouring, intensity and pattern. Please contact me if you would like photos of the current stock that is available prior to your purchase. There will be slight variation in colours of the same type as they are poured in different batches.

SHIPPING

I endeavour to pack and ship all orders within 3 business days and will provide tracking information on all orders where shipping costs exceed $9.00. All orders are sent via Sendle couriers or Australia Post unless otherwise advised.

At Shylo, I always use recycled boxes and packaging where possible to help reduce the impact of single use plastics. I do my best to protect your item throughout transit, however I am not liable for any damage that is caused during transit. I will do my best to work with you to arrange a replacement or credit but please be aware that depending on stock availability, replacements can take up to 4 weeks to be made and shipped. 

Shipping timeframes are an estimate only that are provided by the postal company. 

RETURNS

Returns are accepted! I can provide an exchange or a refund on products for change of mind. However additional shipping costs will be incurred including the return and the postage on the new order. Returns will need to be sent back via a tracked service.